This limitation does not apply if the Goods have already been replaced or repaired by the Seller, or the Seller has failed to comply with the obligation to replace the Goods with defect-free Goods or remove defects. The Client may, instead of the removal of the defect proposed by the Seller, demand the replacement of the Goods with defect-free Goods or, instead of replacing the Goods, demand the removal of the defect, unless bringing the Goods into conformity with the agreement in the manner chosen by the Client is impossible or would require excessive costs in comparison with the manner proposed by the Seller. In assessing the unreasonableness of costs, the value of the Goods free of defects, the nature and significance of the defect found shall be taken into account, as well as the inconvenience to which other means of satisfaction would expose the Customer.
The Seller may refuse to satisfy the Customer’s request if bringing the defective Goods into conformity with the Contract of Sale in the manner chosen by the Customer is impossible or, compared with the other possible way of bringing them into conformity with the Contract of Sale, would require excessive costs. The cost of repair or replacement shall be borne by the Seller.
The consumer may withdraw from the Sales Agreement by submitting a statement of withdrawal to the Seller. This statement can be made, for example, in writing to the address of the Seller, by e-mail to the address of the Seller. The declaration can be made on a form, a model of which is posted by the Seller on the Store’s Website at: Withdrawal Form. To meet the deadline it is sufficient to send the statement before its expiration.
A consumer may withdraw from the Sales Agreement by submitting a statement of withdrawal to the Seller via the form made available on the website at: Electronic Withdrawal Form. To meet the deadline it is sufficient to send the statement before its expiration. The Seller shall immediately confirm to the Consumer the receipt of the form submitted via the website.
The Customer may additionally, during Registration, check the appropriate box in the Registration form to subscribe to the Newsletter service.
The seller informs that at http://ec.europa.eu/consumers/odr/ there is a platform for online dispute resolution between consumers and businesses at the EU level (ODR platform).
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